Status and usage monitoring

From Cloud Console, you can monitor the status of your Instabase SaaS installations and deployments. Cloud Console admins can additionally use Cloud Console to monitor license usage.

Status monitoring

Cloud Console includes installation-level and deployment-level dashboards. The installation-level dashboard provides high-level information about each deployment in the installation, including a high-level status that summarizes the state of all components in the deployment. The deployment-level status dashboard displays statuses for specific deployment components such as database or file operation.

Installation-level dashboard

The Installations tab, found on the top level of the Installations page, lists your company’s customer installations. Each installation has an installation-level dashboard that provides the following information:

  • Deployment: The URL of each deployment within the installation.
  • Status: The high-level status of each deployment.
    Info

    If at least one component of the deployment has a status other than Operational, that status is displayed. If multiple components are affected with different statuses, the displayed status on the installation-level dashboard is based on the following hierarchy: Maintenance > Service disruption > Third-party impact > Service degradation > Operational.

  • Version: The platform release version the deployment is running.

Deployment-level dashboard

Each deployment’s details page displays a deployment-level status dashboard on the Info tab. To open a deployment’s details page, select the deployment from the installations list on the Installations page. The deployment-level status dashboard provides deployment-specific component statuses. The following components are reported on:

  • API: Captures whether API requests can be received.

  • Database operation: Captures whether the database can complete required requests.

  • Flow execution: Captures whether a flow job can be successfully completed.

  • File operation: Captures whether a user is able to complete file operations such as read, write, and delete.

  • Login: Captures whether a user is able to log into the platform using either SSO or password-based login with MFA.

  • User interface: Captures whether a user is able to interact with the platform using the user interface.

Each component can have one of the following statuses:

  • Operational (green): The component is operational.

  • Service degradation (yellow): The component is running in a degraded state and performance might be affected.

  • Service disruption (red): The component is unavailable and an incident is reported.

  • Maintenance (purple): The component is unavailable due to scheduled maintenance.

  • Third-party impact (gray): The component is unavailable as a result of a third-party issue.

Info

If you notice a component is in a degraded or disrupted state and a change in performance is impacting your usage of the platform, connect with Instabase support for assistance.

Tip

The top of the status dashboard lists when the dashboard was last updated. To manually update the status dashboard, click the Refresh button next to the Last updated time stamp.

License usage monitoring

Cloud Console admins can monitor license usage from the Licenses tab of a deployment’s details page. To open a deployment’s details page, select the deployment from the installations list on the Installations page.

Note

All information on the Licenses tab is read only. To make changes to a deployment’s licenses, use the Admin app within the deployment. For information on managing licenses, see the licensing documentation.

The Licenses tab lists all licenses active in the deployment, with each license displayed on a summary card. Each license summary card includes high-level information such as the license’s name and ID, remaining credits, and expiration date. To view usage details for a specific license, click View details on that license’s card to open the license’s details page.

From a license’s details page you can see credit consumption analytics for the license. The license details page has the following sections:

  • License summary: Provides high-level information, such as the license’s name and ID, remaining credits, and start and end date.

  • Credits used per day chart: Provides detailed credit consumption usage over time, by day. By default, the chart displays usage across all products, but can be filtered to a specific product. To see usage for a specific time frame, click and drag to highlight that date range on the chart.

  • Credits used per product table: Provides detailed credit consumption per product, with usage broken down by resource. Use the date range dropdowns to view usage information for a specific time frame.

    Tip

    For products that encompass multiple deployed solutions, such as Custom Marketplace Solution or Instabase Marketplace Solution, you can view license usage details further broken down by solution. For supported products, click View breakdown by solution under the product’s name. Whenever a deployed solution is run, its usage is tracked and updated. License usage breakdown by solution is available only for deployed solutions, such as those listed in the Solution Dashboard app.

  • Available products table: Lists all products available on the license, along with details on the credit consumption rate per product resource.