Many P&C insurance products can result in injury claims. Examples include bodily injury and workers compensation claims. Medical records associated with injury claims are highly unstructured with free text and handwriting. Manual review of these unstructured documents leads to bottlenecks in claims processing, which results in a poor customer experience and longer cycle times.
Instabase for Bodily Injury Claims
Instabase streamlines injury claims by automatically processing all relevant documents regardless of type or format.
Processing Injury Claims
Why Instabase?
Instabase automatically extracts relevant data from all types of documents in an end-to-end workflow that improves adjuster capacity, cycle time, and customer experience.
Accurately automate any document type
- Highly accurate extraction
- Any structure, any language
- Handwriting & printed
Use without any model training
- Out-of-the-box engine
- No model training required
- Configure fields & run
Easily embed into any workflow
- Scalable APIs
- Customize data schema
- Secure environment
How it works
Instabase combines the most powerful technologies for every step of the process, so you can automatically understand any document.
Digitize
Connect to any file system or email inbox and transform documents and images into a consistent, machine-readable format.
- Pre-process and enhance image quality
- Transcribe handwritten and printed text
- Support up to 160+ languages
- Recognize logos, signature, checkboxes, and other elements
Classify
Categorize documents by type and route to appropriate channels and teams. Large packets with multiple documents are automatically separated into logical records.
- Packet splitting
- Classification
Extract
Automatically extract the information you need from any type of document without the hassle of rules or templates. Understand the full spectrum of documents with state-of-the-art deep learning.
Document Types:
- Structured (fixed layout)
- Semi-structured (variable layout)
- Unstructured (free form)
Visual Features:
- Tables
- Signatures
- Checkboxes
Refine
Enhance model results, perform calculations, and prepare data for downstream decision-making with tools for data manipulation and transformation.
- Clean erroneous and duplicative information
- Enrich with internal or external data sources
- Transform data into appropriate format and schemas
Validate
Verify data with comprehensive checks to identify errors and automate results with high accuracy. Provide real time feedback to customers when issues arise from user error and incorrect documentation.
- Validate with custom logic, business rules, and confidence thresholds
- Match results against internal databases
- Deliver real-time notifications of document status
Review
Loop in a human to approve or correct any values that require attention or if you ever want an extra pair of eyes.
- Easily compare extracted data with source documents
- Re-validate corrections against business rules
- Assign checkpoints at any stage of the workflow
Integrate
Export results to any downstream application in the required schema.
- CRM
- ERP
- CMS
- Client Portal
- Data Warehouse
- Core Systems
