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Much of the talk about digital transformation in business has centered on the improved front-end experience for customers. However, finance executives in banks and corporate…

Overview A subsidiary of KAR Global, Openlane, Inc. is the online vehicle remarketing and portfolio management pioneer, delivering intelligent innovations and trusted technology solutions preferred…

Rising medical costs are a persistent challenge for health insurers. For example, PwC’s Health Research Institute (HRI) projects a 6.5% increase in the cost to…

Compliance is a major priority for organizations in heavily regulated industries such as financial services. At the same time, organizations are dealing with huge volumes…

Brokers play an important intermediary role in the insurance industry, connecting insurance providers to potential clients. Many of the back-end processes of data and information-sharing …

Overview The transformation of the financial services industry to a more digital environment has contributed to significant increases in regulatory requirements. These new regulations mostly…

Insurance companies of all sizes and types are looking ahead to the new year, organizing and setting goals for the months ahead, and allocating their…

The last thing a policyholder filing a disability insurance claim wants or needs to do is to wait for their funds. However, because of time-consuming…

The insurance submission and underwriting process is complex, regardless of whether the insurance involved is a personal or commercial lines product. Commercial lines, in particular,…

The mailroom is one of the biggest entry points of information into any business. In many cases, the amount of delivered documentation (both of the…

Claims leakage (CL)–the money that is wasted due to inefficient claims management processes–is among the top challenges for the insurance industry. It’s little wonder, since…

The financial services industry is an excellent fit for process automation powered by deep learning. According to a Deloitte whitepaper: “Automation and cognitive intelligence (CI)…

Buoyed by post-COVID-19 recovery activities, international trade finance is forecast to grow in the next few years at a robust pace. Lacking funds needed to…

“Rather than wringing our hands about robots taking over the world, smart organizations will embrace strategic automation use cases. Strategic decisions will be based on…

Borrowers want decisions about their requested funds soon after they apply for them–and the responsibility to facilitate fast, fair decision making about said loans rests…

Credit card transaction disputes are unfortunately all too common today. Whether they arise due to fraud, miscommunication, poor-quality services or products, or something else entirely,…

Client onboarding can represent an exciting time for a financial institution. A new customer means an expanding book of business, a contribution to organization-wide financial…

Financial institutions must constantly ensure that they remain free from money-related illegality, including but not limited to money laundering, corruption schemes, and terrorism financing. That’s…

2021 has been a challenging year so far for consumer lending. Still reeling from the fallout of a global pandemic, financial institutions are dealing with…

Managing projects so that innovation becomes the norm In 1294, the city council of Florence approved the construction of a grand cathedral, the Cathedral of Saint…

Talk of automation can create apprehension. The fear for both managers and employees is the same: what if a significant part of the team becomes…