Customer-centric insurance refers to the idea of making the customer central to your operations. In an intermediated sale, the customer for a carrier can also be a broker or agent. The carrier will want to optimize insurance processes for areas customers find important, which typically includes fast settlement times, high accuracy, and a feeling of being heard.
Instabase is the automation platform of choice for insurance carriers and brokers to understand unstructured data. Instabase helps to automate the rote tasks in the claims and submissions process to reduce settlement time, increase accuracy, and create capacity for the underwriter or adjuster to spend more time with the customer, rather than performing manual data tabulation and extraction tasks.