Instabase for Appeals and Denials

Instabase automates document understanding for all documents included in the appeals and denials process, regardless of document type or format, to streamline an end-to-end workflow.

Processing Appeals and Denials

As part of the adjudication process, claims are either approved, denied, or require more information. This results in a range of manual tasks which must occur to manage appeals from patients or providers, investigations, and administration of denials — creating a cost center within the revenue management cycle.

Why Instabase?

The Instabase Platform helps health insurance payors during the adjudication process by leveraging deep learning for document understanding, increasing accuracy and reducing processing time.

Accurately automate any document type

  • Highly accurate extraction
  • Any structure, any language
  • Handwriting & printed

Use without any model training

  • Out-of-the-box engine
  • No model training required
  • Configure fields & run

Easily embed into any workflow

  • Scalable APIs
  • Customize data schema
  • Secure environment 

How it works

Instabase combines the most powerful technologies for every step of the process, so you can automatically understand any document for adjudication.

Digitize
Classify
Extract
Refine
Validate
Review
Integrate

Digitize

Connect to any file system or email inbox and transform documents and images into a consistent, machine-readable format.

  • Pre-process and enhance image quality
  • Transcribe handwritten and printed text
  • Support up to 160+ languages
  • Recognize logos, signature, checkboxes, and other elements

Classify

Categorize documents by type and route to appropriate channels and teams. Large packets with multiple documents are automatically separated into logical records.

  • Packet splitting
  • Classification

Extract

Automatically extract the information you need from any type of document without the hassle of rules or templates. Understand the full spectrum of documents with state-of-the-art deep learning.

Document Types:

  • Structured (fixed layout) 
  • Semi-structured (variable layout) 
  • Unstructured (free form)

Visual Features:

  • Tables
  • Signatures
  • Checkboxes

Refine

Enhance model results, perform calculations, and prepare data for downstream decision-making with tools for data manipulation and transformation.

  • Clean erroneous and duplicative information
  • Enrich with internal or external data sources
  • Transform data into appropriate format and schemas

Validate

Verify data with comprehensive checks to identify errors and automate results with high accuracy. Provide real time feedback to customers when issues arise from user error and incorrect documentation.

  • Validate with custom logic, business rules, and confidence thresholds
  • Match results against internal databases
  • Deliver real-time notifications of document status

Review

Loop in a human to approve or correct any values that require attention or if you ever want an extra pair of eyes.

  • Easily compare extracted data with source documents
  • Re-validate corrections against business rules
  • Assign checkpoints at any stage of the workflow

Integrate

Export results to any downstream application in the required schema.

  • CRM
  • ERP
  • CMS
  • Client Portal
  • Data Warehouse
  • Core Systems
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